fd99's Privacy Policy

Introduction

fd99 is a trusted online gaming platform operating for users in Bangladesh. We take the protection of our users' privacy very seriously. This Privacy Policy ("Policy") explains what types of information are collected from fd99 platform users ("you" or "user"), how that information is used, where it is stored, and how it is kept secure.

By creating an account on fd99, accessing the platform, or using any of its services, you are considered to have accepted the terms described in this policy. If you disagree with any term of this policy, please refrain from using our services and contact us directly.

This policy operates in conjunction with fd99's Terms & Conditions and Responsible Gaming Policy. Together, those documents form fd99's overall legal framework.

Data Collection

fd99 collects user information in two main ways — directly (what you provide yourself) and indirectly (collected automatically through your use of the platform).

2.1 Directly Collected Information

When you register on fd99 or use our services, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Payment-related information (such as bKash, Nagad, Rocket account numbers or bank account details)
• Documents required for identity verification (where applicable)
• Information provided during contact with customer support

2.2 Automatically Collected Information

When you access or browse the fd99 platform, the following technical information may be collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Time spent on the platform, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

Use of Data

fd99 uses collected information only for lawful and specific purposes. We never use your information for unnecessary or unauthorised purposes. The main purposes for which your information is used are as follows:

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing financial transactions — providing deposit and withdrawal facilities
• Identifying and resolving technical issues on the platform
• Analysing user experience to improve service quality

3.2 Security & Legal Compliance

• Preventing fraud, money laundering, or other illegal activities
• Verifying user identity and maintaining account security
• Meeting applicable legal obligations
• Detecting unauthorised account use or suspicious activity

3.3 Communication & Support

• Sending important system notifications and account-related information
• Responding to customer support queries and complaints
• Providing responsible gaming information and assistance

Data Storage & Protection

fd99 adopts industry-standard technical and organisational measures to ensure the security of your information. Our security infrastructure operates according to the following standards:

4.1 Technical Security Measures

• Storing and transferring data using industry-standard encryption technology
• Storing data on secure server infrastructure
• Regular security audits and vulnerability assessments
• Round-the-clock monitoring systems to detect unauthorised access
• Firewall and intrusion prevention measures

4.2 Data Retention Period

fd99 retains your personal information only for as long as it is necessary to fulfil the relevant purpose or as required to meet legal obligations. Even after an account is closed, financial and transaction-related information may be retained for a period specified under applicable law.

4.3 Response to a Data Breach

In the event of any data security breach, fd99 will notify affected users as quickly as possible and take urgent steps to bring the situation under control.

Sharing Information with Third Parties

fd99 never sells, rents, or commercially discloses your personal information. However, information may be shared in the following limited and specific circumstances:

5.1 Service Provider Partners

Third-party organisations providing specific services on our behalf (such as payment processors and technology providers) may be granted access to information to the extent necessary. All such third parties are contractually bound to comply with fd99's privacy standards.

5.2 Legal Obligations

In response to a lawful order or judicial directive from a competent court or regulatory authority, fd99 may be required to disclose information in accordance with applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets — always subject to the terms of this policy.

Cookie Policy

fd99 uses cookies and similar technologies to operate the platform smoothly and to improve the user experience.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, maintain your login state, and analyse how the site is used.

6.2 Types of Cookies fd99 Uses

• Essential Cookies: Required for the platform's basic functionality — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytical Cookies: Used to understand site usage patterns — analysing which pages are visited most.

6.3 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to stop working properly.

Your Rights

fd99 respects your rights over your personal information. You have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your stored information at any time.

7.2 Right to Rectification

If any information stored about you appears to be incorrect or incomplete, you may request that it be corrected. fd99 will arrange the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be deletable before a specified period.

7.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, particularly if there are questions about its accuracy.

Protection of Minors

The fd99 platform is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Users must confirm their age at the time of account registration. If we become aware that an account holder is under 21 years of age, that account will be suspended immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes

fd99 reserves the right to review and amend this privacy policy as needed. If any significant changes are made to the policy, the following steps will be taken:

• The "Last Updated" date at the top of the document will be changed.
• A notification will be sent to registered users at their registered email address.
• Users will be informed of the changes via a notification on the platform.

Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy. We recommend that you review this policy periodically.

Contact & Support

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your information, please contact the fd99 support team:

We treat all privacy-related requests with due importance and aim to respond as quickly as possible. Thank you for placing your trust in fd99. We are always committed to ensuring your privacy and the security of your information.

For more details, please visit our Terms & Conditions and Responsible Gaming Guidelines pages.