fd99 Responsible Gaming — Your Protection Is Our Responsibility
fd99 believes that entertainment should stay within limits. We place the highest importance on every player's protection and mental well-being — because responsible gaming is the foundation of an enjoyable experience.
What does responsible gaming mean and why does fd99 care?
Gaming is a form of entertainment — just like watching a film or going to a cricket match. But like any form of entertainment, it should be enjoyed in a disciplined way. At fd99, we want every user to play in a safe, transparent, and enjoyable environment — one where financial pressure or mental distress has no place.
Responsible gaming means: setting your own budget before you play, keeping to time limits, and getting help quickly if you notice a problem. fd99 provides a number of tools and features to make this whole process easier, which are discussed in detail below.
Important: fd99 is for people aged 21 and above only. Please make sure that no one under age can access your account.
fd99's Safety Tools — Control Is in Your Hands
On our platform, you decide how much you play, how much you deposit, and when you take a break.
Set Deposit Limits
Set your own daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and raising a limit requires a wait of at least 7 days.
Cooling-Off Period
If you need some rest, you can take a temporary break from 24 hours up to 30 days. During the break it will not be possible to access the account or place bets.
Self-Exclusion
If you need long-term help, you have the option to block your own account. During self-exclusion, no promotional communications will be sent either.
Session Time Limit
Set a maximum duration for each gaming session yourself. When the set time is up, a warning will appear automatically and the session will end.
Transaction and Gaming History
Your full deposit, withdrawal, and gaming history can be viewed at any time. Reviewing your own activity helps you make responsible decisions.
Support and Advice
If you have any concerns about gaming, get direct help in Bengali through our 24/7 live chat or by email — without hesitation.
21+ Age Restrictions — Protecting Minors
fd99 is an entertainment platform for adults. Keeping in mind the law and responsibility in Bangladesh, we ensure that only people aged 21 and above can use our services.
For adults only
To register and play at fd99, a user must be at least 21 years of age. We may request identity documents to verify this when needed.
If your device or account is within reach of children, please lock it with a password and keep it logged out. Using parental control software is also a good step.
Seven Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone close to you, it is time to seek help.
Feeling a constant urge to bet more and more in order to recover money that was lost.
Wanting to stop gaming but being unable to stop yourself.
Reducing time with family, friends, or at work to give priority to gaming.
Hiding the truth from loved ones about how much you game or how much you have lost.
Using gaming as the only way to cope with stress, depression, or loneliness.
Taking on debt for gaming or spending money meant for essential expenses on gaming.
Feeling restless, angry, or anxious when you are unable to game.
If any one or more of the above signs apply to you, please apply limits to your account yourself or with the help of our support team, or take self-exclusion.
How Our Control Tools Work
Every safety tool at fd99 is designed so that you can manage your own gaming experience.
Loss Limit
Decide in advance how much loss is acceptable within a given period. Once the limit is reached, no more bets can be placed.
Bet Limit
Set a maximum amount for a single bet. This reduces the risk of large losses and keeps gaming enjoyable.
Reality Check
At set intervals, a notification will appear showing how long you have been playing and your overall results.
Permanent Closure
If you feel that gaming needs to stop completely, you have the option to permanently close your account with the help of our support team.
If You Need Help, We Are Here
If you have any concerns about gaming or are worried about your own or a loved one's behaviour, fd99's support team is always ready. Our helpers speak Bengali and assist with complete confidentiality.
fd99 Responsible Gaming Support
For immediate help, send us a message directly on our live chat — in Bengali or English.
[email protected]
Help is available in both Bengali and English.
Remember: seeking help is an act of courage, not weakness. fd99 is always by your side.
Enjoy Gaming — Responsibly
Enjoy entertainment at fd99, but always within your budget and time. Check out the pages below.